Frequently Asked Question

General Questions

What is online therapy?

Online therapy (also called remote therapy or teletherapy) is professional counselling or psychotherapy delivered via secure video call. You meet with your therapist from wherever you’re comfortable — your home, a private room at work, or anywhere with a stable internet connection. The therapeutic process is the same as in-person therapy; only the delivery method is different.

Is online therapy as effective as face-to-face?

Yes. A growing body of research shows that online therapy is as effective as in-person therapy for a wide range of issues, including anxiety, depression, relationship difficulties, and trauma. Many clients find it more accessible and easier to fit into their lives, which often leads to better engagement and outcomes.

Who are your therapists?

Every therapist at Bloom Therapy is a registered member of the British Association for Counselling and Psychotherapy (BACP). They hold at minimum a postgraduate diploma in counselling or psychotherapy, have significant clinical experience, and participate in regular supervision. You can verify any therapist’s registration on the BACP register.

What is BACP registration?

The BACP (British Association for Counselling and Psychotherapy) is the UK’s leading professional body for counselling and psychotherapy. BACP-registered therapists must meet rigorous training standards, adhere to a strict ethical framework, and engage in ongoing professional development and clinical supervision. It’s your assurance of quality and accountability.

Getting Started

How do I get started?

It’s simple. Book a free, no-obligation consultation through our website. During this short call, we’ll learn about what you’re looking for and match you with a therapist who’s the right fit. If it feels right, you’ll book your first session and you’re on your way.

What happens in the free consultation?

The consultation is a brief, informal conversation (usually 15–20 minutes) where we learn about your situation and what you’re hoping to get from therapy. It’s also a chance for you to ask any questions. There’s no pressure and no obligation to proceed

Can I choose my therapist?

We’ll recommend a therapist based on your needs, preferences, and goals. If you have a specific preference (for example, a therapist with experience in a particular area, or a preference for gender), just let us know and we’ll do our best to accommodate.

What if my therapist isn’t the right fit?

The therapeutic relationship matters. If after a session or two you don’t feel the connection is right, let us know and we’ll help you switch to another therapist at no additional cost. There’s no awkwardness — finding the right match is part of the process.

Common Questions

How long are sessions?

Standard sessions are 50 minutes. Couples and family sessions may occasionally run slightly longer depending on the therapist and the work involved.

How often should I have sessions?

Most clients start with weekly sessions, which gives good momentum. As you progress, you might move to fortnightly. Your therapist will discuss the best frequency for you.

What technology do I need?

You’ll need a device with a camera and microphone (laptop, tablet, or smartphone), a stable internet connection, and a private space where you won’t be interrupted. We use a secure, encrypted video platform — no special software to download

What if I need to cancel or reschedule?

We understand life happens. We ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed sessions may be charged at the full session fee.
Details will be confirmed when you book.

How much does therapy cost?

Sessions are £[XX] per 50-minute session. We offer reduced-fee places for those experiencing financial hardship — please ask during your free consultation.

Do you accept insurance?

Some health insurance providers cover online therapy. We recommend checking with your provider directly. We can provide invoices and session receipts to support any claims.

Is my therapy confidential?

Yes. Confidentiality is a cornerstone of therapy and is protected by the BACP Ethical Framework. What you share with your therapist stays between you. There are rare, specific exceptions where a therapist may need to break confidentiality — for example, if there is an imminent risk of serious harm to you or someone else. Your therapist will explain these limits clearly at the start of your work together.

Is the video platform secure?

Yes. We use an encrypted, GDPR-compliant video platform. Your sessions are not recorded and no data is shared with third parties.

What if I’m in crisis?

Bloom Therapy is not a crisis service. If you are in immediate danger, please call 999. For urgent mental health support, you can contact the Samaritans on 116 123 (free, 24/7), text SHOUT to 85258, or visit your nearest A&E. If you experience a crisis between sessions, your therapist will have discussed a safety plan with you.